Refund policy

Refunds, Return, and Exchange Policy

• We do not accept returns of our products. Bottled water is a food product, to ensure safety in consumption we cannot resell returned product. 

• Damaged or Incorrect orders: If your order arrives damaged or is not the product you purchased please contact us and we will either replace the damaged product or offer you a equal value credit for a future purchase at indivi.com. 

• Quality issues: If you believe there is a quality issue with your indivi product, save your bottle(s) as it has a date imprinted on the bottle that will help us identify the production date. Contact us immediately at indivi.com and we will address your concerns.

• We do not offer refunds under any circumstances.

At indivi, we want to provide you with quality products and provide you the best service possible. If you have any issues with  indivi products our customer service team will happily assist you.